@article{Bruhn+Hadwich+Frommeyer+2010+3+37,
url = {https://doi.org/10.3790/kuk.43.1.3},
title = {Kommunikationsqualität in Kundeninteraktionen – Bestandsaufnahme, Operationalisierung und empirische Befunde im Private Banking},
title = {},
author = {Manfred BruhnKarsten HadwichAstrid Frommeyer},
pages = {3--37},
volume = {43},
number = {1},
journal = {Credit and Capital Markets – Kredit und Kapital},
doi = {doi:10.3790/kuk.43.1.3},
year = {2010},
lastchecked = {2010-01-01}
}