@article{Bruhn+1997+412+444,
url = {https://doi.org/10.3790/ccm.30.3.412},
title = {Messung und Sicherstellung der Dienstleistungsqualität im Kreditgewerbe},
title = {},
author = {Manfred Bruhn},
pages = {412--444},
volume = {30},
number = {3},
journal = {Credit and Capital Markets – Kredit und Kapital},
doi = {doi:10.3790/ccm.30.3.412},
year = {1997},
lastchecked = {1997-03-01}
}