@article{1+1997+605+629,
url = {https://doi.org/10.3790/ccm.30.4.605},
title = {Messung und Sicherstellung der Dienstleistungsqualität im Kreditgewerbe},
title = {},
author = {1 1},
pages = {605--629},
volume = {30},
number = {4},
journal = {Credit and Capital Markets – Kredit und Kapital},
doi = {doi:10.3790/ccm.30.4.605},
year = {1997},
lastchecked = {1997-04-01}
}