@book{Wenzel+2015,
url = {https://doi.org/10.3790/9783428487738},
title = {Unternehmensseitige Berücksichtigung von Verbraucherinteressen},
title = {Customer Care und das Fallbeispiel Migros},
author = {Peter Wenzel},
publisher = {Duncker & Humblot},
address = {},
doi = {doi:10.3790/9783428487738},
isbn = {9783428487738},
year = {1998},
lastchecked = {2015}
}