@book{Pepels+2016,
url = {https://doi.org/10.3790/9783428549863},
title = {Dienstleistungs-Marketing-Management},
title = {},
author = {Werner Pepels},
publisher = {Duncker & Humblot},
address = {},
doi = {doi:10.3790/9783428549863},
isbn = {9783428549863},
year = {2017},
lastchecked = {2016}
}