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Conrad, A., Neuberger, D., Peters, F., Rösch, F. The Impact of Socio-Economic and Demographic Factors on the Use of Digital Access to Financial Services. Credit and Capital Markets – Kredit und Kapital, 52(3), 295-321. https://doi.org/10.3790/ccm.52.3.295
Conrad, Alexander; Neuberger, Doris; Peters, Florian and Rösch, Fabian "The Impact of Socio-Economic and Demographic Factors on the Use of Digital Access to Financial Services" Credit and Capital Markets – Kredit und Kapital 52.3, 2019, 295-321. https://doi.org/10.3790/ccm.52.3.295
Conrad, Alexander/Neuberger, Doris/Peters, Florian/Rösch, Fabian (2019): The Impact of Socio-Economic and Demographic Factors on the Use of Digital Access to Financial Services, in: Credit and Capital Markets – Kredit und Kapital, vol. 52, iss. 3, 295-321, [online] https://doi.org/10.3790/ccm.52.3.295

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The Impact of Socio-Economic and Demographic Factors on the Use of Digital Access to Financial Services

Conrad, Alexander | Neuberger, Doris | Peters, Florian | Rösch, Fabian

Credit and Capital Markets – Kredit und Kapital, Vol. 52 (2019), Iss. 3 : pp. 295–321

2 Citations (CrossRef)

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Article Details

Author Details

Prof. Dr. Alexander Conrad, Eberswalde University of Applied Sciences for Sustainable Development, Department of Sustainable Economics, Schicklerstr. 5, 16225 Eberswalde

Prof. Dr. Doris Neuberger, University of Rostock, Department of Economics, Ulmenstraße 69, 18057 Rostock

Florian Peters MSc., University of Rostock, Department of Economics, Ulmenstraße 69, 18057 Rostock

Fabian Rösch, B. A., Eberswalde University of Applied Sciences for Sustainable Development, Department of Sustainable Economics, Schicklerstr. 5, 16225 Eberswalde

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Abstract

This paper investigates which socio-economic and demographic factors influence the demand for digital access to financial services. For this purpose, customer data from all public savings banks in Germany are linked with socio-economic and demographic data at regional level. As a result, attributes can be identified that promote a so-called informational divide. The risk of such a divide is comparatively high in rural, sparsely populated areas with a high average age of the population and in regions with a relatively low average formal education level. Here, people could lose access to basic financial services as a basis for economic and social participation as a result of ongoing digitisation.