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The Impact of Socio-Economic and Demographic Factors on the Use of Digital Access to Financial Services

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  2. Economics, Finance, Business & Management
  3. Credit and Capital Markets – Kredit und Kapital
  4. Vol. 52, Issue 3
  5. pp. 295–321

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Conrad, A., Neuberger, D., Peters, F., Rösch, F. The Impact of Socio-Economic and Demographic Factors on the Use of Digital Access to Financial Services. Credit and Capital Markets – Kredit und Kapital, 52(3), 295-321. https://doi.org/10.3790/ccm.52.3.295
Conrad, Alexander; Neuberger, Doris; Peters, Florian and Rösch, Fabian "The Impact of Socio-Economic and Demographic Factors on the Use of Digital Access to Financial Services" Credit and Capital Markets – Kredit und Kapital 52.3, 2019, 295-321. https://doi.org/10.3790/ccm.52.3.295
Conrad, Alexander/Neuberger, Doris/Peters, Florian/Rösch, Fabian (2019): The Impact of Socio-Economic and Demographic Factors on the Use of Digital Access to Financial Services, in: Credit and Capital Markets – Kredit und Kapital, vol. 52, iss. 3, 295-321, [online] https://doi.org/10.3790/ccm.52.3.295
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The Impact of Socio-Economic and Demographic Factors on the Use of Digital Access to Financial Services

Conrad, Alexander | Neuberger, Doris | Peters, Florian | Rösch, Fabian

Credit and Capital Markets – Kredit und Kapital, Vol. 52 (2019), Iss. 3 : pp. 295–321

2 Citations (CrossRef)

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Article Details

Publisher Name
Duncker & Humblot
DOI
https://doi.org/10.3790/ccm.52.3.295
Language
English
Pages
27
Keywords

Author Details

Prof. Dr. Alexander Conrad, Eberswalde University of Applied Sciences for Sustainable Development, Department of Sustainable Economics, Schicklerstr. 5, 16225 Eberswalde

Prof. Dr. Doris Neuberger, University of Rostock, Department of Economics, Ulmenstraße 69, 18057 Rostock

Florian Peters MSc., University of Rostock, Department of Economics, Ulmenstraße 69, 18057 Rostock

Fabian Rösch, B. A., Eberswalde University of Applied Sciences for Sustainable Development, Department of Sustainable Economics, Schicklerstr. 5, 16225 Eberswalde

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    https://doi.org/10.1108/IJSSP-12-2020-0544 [Citations: 25]

  2. 'Tue Gutes und rede darüber?' Die Internetauftritte österreichischer Genossenschaftsbanken

    Dietl, Katharina | Pernsteiner, Helmut

    Zeitschrift für das gesamte Genossenschaftswesen, Vol. 72 (2022), Iss. 1 P.64

    https://doi.org/10.1515/zfgg-2022-0004 [Citations: 1]

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  27. Bankenverband (2015): Jugendstudie 2015. Wirtschaftsverständnis, Finanzkultur, Digitalisierung. Bundesverband deutscher Banken, Berlin.  Google Scholar
  28. Bauer, K./Hein, S. E. (2006): The effect of heterogeneous risk on the early adoption of internet banking technologies, Journal of Banking & Finance, 30, 6, 1713–1725.  Google Scholar
  29. Berger, S-C./Gensler, S. (2007): Online banking customers: insights from Germany. Journal of Internet Banking and Commerce, 12, 1, 2–6.  Google Scholar
  30. Bundesverband deutscher Banken (2017): Finanzwissen und Finanzplanungsindex der Deutschen 2017. URL: https://www.dsgv.de/de/sparkassen-finanzgruppe/daten-und-fakten/index.html; last visit: 19.02.2018.  Google Scholar
  31. Conrad, A./Hoffmann, A./Neuberger, D. (2018): Physische und digitale Erreichbarkeit von Finanzdienstleistungen der Sparkassen und Genossenschaftsbanken. Review of Regional Research, 38, 2, 255–284.  Google Scholar
  32. D21-Digital-Index (2017): Digitalisierungsindex D21. URL: https://initiatived21.de/; last visit: 19.02.2018.  Google Scholar
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  42. Mihm, O./Frank, B. (2016): Zukunft der Filiale – wie digital will der Kunde es wirklich? Bank Markt, 7, 35–38.  Google Scholar
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  45. Rice, R.-E./Katz, J.-E. (2003): Comparing internet and mobile phone usage: digital divides of usage, adoption, and dropouts. Telecommunications Policy, 27, 597–623. URL: https://www.researchgate.net/publication/222535889_Comparing_Internet_and_Mobile_Phone_Usage_Digital_Divides_of_Usage_Adoption_and_Dropouts; last visit: 31.08.2018.  Google Scholar
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Abstract

This paper investigates which socio-economic and demographic factors influence the demand for digital access to financial services. For this purpose, customer data from all public savings banks in Germany are linked with socio-economic and demographic data at regional level. As a result, attributes can be identified that promote a so-called informational divide. The risk of such a divide is comparatively high in rural, sparsely populated areas with a high average age of the population and in regions with a relatively low average formal education level. Here, people could lose access to basic financial services as a basis for economic and social participation as a result of ongoing digitisation.

Table of Contents

Section Title Page Action Price
Alexander Conrad et al.: The Impact of Socio-Economic and Demographic Factors on the Use of Digital Access to Financial Services 1
Abstract 1
I. Introduction 1
II. Review of Related Literature 3
III. Hypotheses 5
IV. Data and Estimation Approach 7
1. Data Set 7
2. Measurement of Financial and Internet Literacy 8
3. Descriptive Statistics 9
4. Heatmap of Informational Divide 1
5. Regression Models 1
V. Results 1
1. Regression Results 1
2. Evaluation of the Hypotheses 1
3. Limitations 2
VI. Conclusions and Outlook 2
References 2
Appendix 2

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