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Christophers, L., Klimkeit, D. Global Business Services als ­Transformationstreiber: Eine Fallstudie der heutigen Möglichkeiten von Shared Services. Der Betriebswirt, 63(1), 13-26. https://doi.org/10.3790/dbw.63.1.13
Christophers, Lars and Klimkeit, Dirk "Global Business Services als ­Transformationstreiber: Eine Fallstudie der heutigen Möglichkeiten von Shared Services" Der Betriebswirt 63.1, 2022, 13-26. https://doi.org/10.3790/dbw.63.1.13
Christophers, Lars/Klimkeit, Dirk (2022): Global Business Services als ­Transformationstreiber: Eine Fallstudie der heutigen Möglichkeiten von Shared Services, in: Der Betriebswirt, vol. 63, iss. 1, 13-26, [online] https://doi.org/10.3790/dbw.63.1.13
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Global Business Services als ­Transformationstreiber: Eine Fallstudie der heutigen Möglichkeiten von Shared Services

Christophers, Lars | Klimkeit, Dirk

Der Betriebswirt, Vol. 63 (2022), Iss. 1 : pp. 13–26

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Article Details

Publisher Name
Duncker & Humblot, Deutscher Betriebswirte-Verlag GmbH
DOI
https://doi.org/10.3790/dbw.63.1.13
Language
German
Pages
14

Pricing

Individual
€ 19.50 (incl. local VAT if applicable)

Author Details

Dipl.-Kfm. Lars Christophers, Head of Transformation and Global Services, Alcon, Tübingen.

Prof. Dr. Dirk Klimkeit, Studienzentrum BWL-Dienstleistungsmanagement, Duale Hochschule Baden-Württemberg (DHBW) Stuttgart.

References

  1. Bondarouk, Tanya (2014): Shared Services: New Opportunities for Research and Practice. In: Tanya Bondarouk (Hg.): Shared services as a new organizational form. Bingley, U.K: Emerald, S. IX–XII.  Google Scholar
  2. Howcroft, Debr/Richardson, Helen (2012): The back office goes global. Exploring connections and contradictions in shared service centres. In: Work, employment and society 26 (1), S. 111–127.  Google Scholar
  3. Jäckle, Joachim/Wolf, Sebastian (2013): Shared Services as Integrated Business Partners Manage End-to-End Processes. In: Frank Keuper/Kai-Eberhard Lueg (Hg.): Finance Bundling and Finance Transformation. Shared Services Next Level. Wiesbaden: Springer Fachmedien Wiesbaden, S. 293–314.  Google Scholar
  4. Kearney (2019): Digital resonance: the new factor influencing location attractiveness. The 2019 Kearney Global Services Location Index. Online verfügbar unter https://www.kearney.com/digital/gsli/2019-full-report, zuletzt geprüft am 13.08.2021.  Google Scholar
  5. Klimkeit, Dirk (2019): Global Business Services. In: Intelligent Sourcing (Summer 2019), S. 26–37.  Google Scholar
  6. Mezihorak, Petr (2018): Competition for control over the labour process as a driver of relocation of activities to a shared services centre. In: Human Relations 71 (6), S. 822–844.  Google Scholar
  7. Obwegeser, Nikolaus/Yokoi, Tomoko/Wade, Michael/Voskes, Tom (2020): 7 Key Principles to Govern Digital Initiatives. In: MIT Sloan Management Review 61 (3), S. 1–9.  Google Scholar
  8. Reeves, Martin/Faeste, Lars/Whitaker, Kevin/Hassan, Fabien (2018): The Truth about Corporate Transformation. In: MIT Sloan Management Review 59 (3), S. 1–7.  Google Scholar
  9. Richter, Philipp Clemens/Brühl, Rolf (2017): Shared service center research: A review of the past, present, and future. In: European Management Journal 35 (1), S. 26–38.  Google Scholar
  10. SSON (2020): State of the Global Shared Services Industry Report 2020. Value Proven. Every Day. Online verfügbar unter https://www.ssonetwork.com/global-business-services/reports/sson-state-of-the-global-shared-services-industry-report-2020, zuletzt geprüft am 12.08.2021.  Google Scholar
  11. SSON (2021): State of the Shared Services & Outsourcing Industry – Global Market Report 2021. How to ‚stay ahead‘ in 2021. Online verfügbar unter https://www.ssonetwork.com/continuous-improvement-process-improvement/reports/state-of-the-shared-services-and-outsourcing-industry-global-market-report-2021, zuletzt geprüft am 12.08.2021.  Google Scholar
  12. Bondarouk, Tanya (2014): Shared Services: New Opportunities for Research and Practice. In: Tanya Bondarouk (Hg.): Shared services as a new organizational form. Bingley, U.K: Emerald, S. IX–XII.  Google Scholar
  13. Howcroft, Debr/Richardson, Helen (2012): The back office goes global. Exploring connections and contradictions in shared service centres. In: Work, employment and society 26 (1), S. 111–127.  Google Scholar
  14. Jäckle, Joachim/Wolf, Sebastian (2013): Shared Services as Integrated Business Partners Manage End-to-End Processes. In: Frank Keuper/Kai-Eberhard Lueg (Hg.): Finance Bundling and Finance Transformation. Shared Services Next Level. Wiesbaden: Springer Fachmedien Wiesbaden, S. 293–314.  Google Scholar
  15. Kearney (2019): Digital resonance: the new factor influencing location attractiveness. The 2019 Kearney Global Services Location Index. Online verfügbar unter https://www.kearney.com/digital/gsli/2019-full-report, zuletzt geprüft am 13.08.2021.  Google Scholar
  16. Klimkeit, Dirk (2019): Global Business Services. In: Intelligent Sourcing (Summer 2019), S. 26–37.  Google Scholar
  17. Mezihorak, Petr (2018): Competition for control over the labour process as a driver of relocation of activities to a shared services centre. In: Human Relations 71 (6), S. 822–844.  Google Scholar
  18. Obwegeser, Nikolaus/Yokoi, Tomoko/Wade, Michael/Voskes, Tom (2020): 7 Key Principles to Govern Digital Initiatives. In: MIT Sloan Management Review 61 (3), S. 1–9.  Google Scholar
  19. Reeves, Martin/Faeste, Lars/Whitaker, Kevin/Hassan, Fabien (2018): The Truth about Corporate Transformation. In: MIT Sloan Management Review 59 (3), S. 1–7.  Google Scholar
  20. Richter, Philipp Clemens/Brühl, Rolf (2017): Shared service center research: A review of the past, present, and future. In: European Management Journal 35 (1), S. 26–38.  Google Scholar
  21. SSON (2020): State of the Global Shared Services Industry Report 2020. Value Proven. Every Day. Online verfügbar unter https://www.ssonetwork.com/global-business-services/reports/sson-state-of-the-global-shared-services-industry-report-2020, zuletzt geprüft am 12.08.2021.  Google Scholar
  22. SSON (2021): State of the Shared Services & Outsourcing Industry – Global Market Report 2021. How to ‚stay ahead‘ in 2021. Online verfügbar unter https://www.ssonetwork.com/continuous-improvement-process-improvement/reports/state-of-the-shared-services-and-outsourcing-industry-global-market-report-2021, zuletzt geprüft am 12.08.2021.  Google Scholar

Abstract

Many companies struggle to successfully manage transformation. We found that shared services organizations (SSO) can be effective drivers of corporate transformation. We provide guidance on how companies can harness the potential of shared services to drive transformation by integrating the SSO, Global Process Owner and Chief Transformation Officer into an appropriate governance structure.

Table of Contents

Section Title Page Action Price
Lars Christophers / Dirk Klimkeit: Global Business Services als Transformationstreiber: Eine Fallstudie der heutigen Möglichkeiten von Shared Services 1
Abstract 1
Zusammenfassung 1
Shared Services und Global Business Services 2
SSOs und Transformation 3
Fallbeispiel: Alcon Corp. 5
Die Rolle von SSO bei der Transformation von Unternehmen 8
Effizientes Funktionales Back-Office 8
Stationäre GBS-Organisation 9
Funktionaler Transformationstreiber 9
GBS als Motor der Unternehmenstransformation 1
Empfehlungen 1
Allgemeine Empfehlungen 1
GBS als Motor der Unternehmenstransformation 1
Literatur 1

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