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JOURNAL ARTICLE

Customer Satisfaction in Private Banking

Credit and Capital Markets – Kredit und Kapital, Vol. 47 (2014), Iss. 3 : pp. 485–520 | First published online: October 03, 2017

JOURNAL ARTICLE

Qualität nachhaltiger Dienstleistungen

Der Betriebswirt, Vol. 58 (2017), Iss. 3 : pp. 10–15 | First published online: May 13, 2019