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Böhringer, D. Zwischen Selbst- und Fremdbestimmung: Stellensuche digital. Sozialer Fortschritt, 71(6-7), 425-446. https://doi.org/10.3790/sfo.71.6-7.425
Böhringer, Daniela "Zwischen Selbst- und Fremdbestimmung: Stellensuche digital" Sozialer Fortschritt 71.6-7, 2022, 425-446. https://doi.org/10.3790/sfo.71.6-7.425
Böhringer, Daniela (2022): Zwischen Selbst- und Fremdbestimmung: Stellensuche digital, in: Sozialer Fortschritt, vol. 71, iss. 6-7, 425-446, [online] https://doi.org/10.3790/sfo.71.6-7.425
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Zwischen Selbst- und Fremdbestimmung: Stellensuche digital

Böhringer, Daniela

Sozialer Fortschritt, Vol. 71 (2022), Iss. 6-7 : pp. 425–446

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Duncker & Humblot
DOI
https://doi.org/10.3790/sfo.71.6-7.425
Language
German
Pages
22
Keywords

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Author Details

Böhringer, Dr. Daniela, Universität Duisburg-Essen, Institut Arbeit und Qualifikation, Forsthausweg 2, 47048 Duisburg.

References

  1. Alkhatib, A./Bernstein, M. (2019): Street-Level Algorithms: A Theory at the Gaps Between Policy and Decisions, in: CHI Conference on Human Factors in Computing Systems Proceedings (CHI 2019), New York, NY, Paper 530, S. 1–13, https://doi.org/10.1145/3290605.3300760.  Google Scholar
  2. Amrhein, A./Cyra, K./Pitsch, K. (2016): Processes of Reminding and Requesting in Supporting People with Special Needs: Human Practices as Basis for Modeling a Virtual Assistant?, in: ECAI 2016, Workshop “Ethics in the Design of Intelligent Agents” EDIA, Den Haag, S. 14–23.  Google Scholar
  3. Arminen, I. (2005): Institutional Interaction. Studies of Talk at Work, Aldershot, Burlington.  Google Scholar
  4. Arminen, I./Poikus, P. (2009): Diagnostic Reasoning in the Use of Travel Management System, Computer Supported Coop Work 18, S. 251–276, https://doi.org/10.1007/s10606-008-9086-3.  Google Scholar
  5. Ayaß, R. (2005): Interaktion ohne Gegenüber?, in: Jäckel, M./Mai, M. (Hrsg.), Online-Vergesellschaftung? Mediensoziologische Perspektiven auf neue Kommunikationstechnologien, Wiesbaden, S. 33–49.  Google Scholar
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  7. Bergmann, J. R./Nazarkiewic, K./Finke, H./Dolscius, D. (2008): „Das gefällt mir goar nicht“ – Trouble Marking als professionelle Kommunikationsleistung im Cockpit beim Auftreten technischer Zwischenfälle, in: Matuschek, I. (Hrsg.), Luft-Schichten. Arbeit, Organisation und Technik im Luftverkehr, Berlin, S. 93–117.  Google Scholar
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  9. Böhringer, D./Müller, H./Schröder, J./Schröer, W./Wolff, S. (2012): Den Fall bearbeitbar halten: Gespräche in Jobcentern mit jungen Menschen, Opladen.  Google Scholar
  10. Böhringer, D./Wolff, S. (2010): Der PC als „Partner“ im institutionellen Gespräch. The Computer as a „Partner“ in Institutional Talk, Zeitschrift für Soziologie, 39(3): S. 233–251, https://doi.org/10.1515/zfsoz-2010-0305.  Google Scholar
  11. Brodkin, E. Z./Maston, G. (eds.) (2013): Work and the Welfare State: Street-level Organizations and Workfare Politics, Washington D.C.  Google Scholar
  12. Burrell, J. (2016): How the Machine ‚Thinks‘: Understanding Opacity in Machine Learning Algorithms, Big Data & Society, (June 2016), https://doi.org/10.1177/2053951715622512.  Google Scholar
  13. Conrad, L. (2017): Organisation im soziotechnischen Gemenge: Mediale Umschichtungen durch die Einführung von SAP, Bielefeld.  Google Scholar
  14. Cyra, K./Pitsch, K. (2017): Dealing with ‚Long Turns‘ Produced by Users of an Assistive System: How Missing Uptake and Recipiency Lead to Turn Increments, in: 2017 26th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN), S. 329–334.  Google Scholar
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  19. Garfinkel, H. (1981): Das Alltagswissen über soziale und innerhalb sozialer Strukturen, in: Arbeitsgruppe Bielefelder Soziologen (Hrsg.), Alltagswissen, Interaktion und gesellschaftliche Wirklichkeit, Wiesbaden, S. 189–262.  Google Scholar
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  21. Geser, H. (1989): Der PC als Interaktionspartner, Zeitschrift für Soziologie, 18(3): S. 230–243, http://zfs-online.org/index.php/zfs/article/viewFile/2695/2232.  Google Scholar
  22. Goffman, E. (1978): Response Cries, Language, 54(4): S. 787–815.  Google Scholar
  23. Goffman, E. (2009): Interaktion im öffentlichen Raum, Frankfurt am Main.  Google Scholar
  24. Goodsell, C. (1981): The Public Encounter: Where State and Citizen Meet, Bloomington.  Google Scholar
  25. Hansen, H./Kjetil, T./Lundberg, G./Syltevik, L. J. (2018): Digitalization, Street‐Level Bureaucracy and Welfare Users’ Experiences, Social Policy & Administration, 52(1): S. 67–90.  Google Scholar
  26. Heritage, J. (1984): A change-of-state token and aspects of its sequential placement, in: Atkinson, J. M./Heritage, J. (eds.), Structures of Social Action: Studies in Conversation Analysis, Cambridge, U.K., 299–345.  Google Scholar
  27. Hetling, A./Watson, S./Horgan, M. (2014): „We Live in a Technological Era, Whether You Like It or Not“: Client Perspectives and Online Welfare Applications, Administration & Society, 46(5): S. 519–547, http://doi.org/10.1177/0095399712465596.  Google Scholar
  28. Hitzler, S. (2012): Aushandlung ohne Dissens? Praktische Dilemmata der Gesprächsführung im Hilfeplangespräch, Wiesbaden.  Google Scholar
  29. Hitzler, S./Böhringer, D. (2021): „Conversation is simply something to begin with“: Methodologische Herausforderungen durch Videodaten in der qualitativen Sozialforschung am Beispiel der Konversationsanalyse“, Zeitschrift für Soziologie, 50(2): S. 79–95, https://doi.org/10.1515/zfsoz-2021-0007.  Google Scholar
  30. Jefferson, G. (1972): Side sequences, in: Sudnow, D. N. (ed.), Studies in social interaction, New York, NY, 294–333.  Google Scholar
  31. Johnson, J. (1988): Mixing Humans and Nonhumans Together: The Sociology of a Door-Closer, Social Problems, 35(3): S. 298–310, https://doi.org/10.2307/800624.  Google Scholar
  32. Knoblauch, H./Heath, C. (1999): Technologie, Interaktion und Organisation: Die Workplace Studies, Schweizerische Zeitschrift für Soziologie/Revue Suisse de sociologie/Swiss journal of sociology 25(2), S. 163–181.  Google Scholar
  33. Krämer, H. (2016): Die Krisen der Ethnomethodologie. Zur Methodologie und Theorie des Disruptiven bei Harold Garfinkel, Österreichische Zeitschrift für Soziologie, 41: S. 35–56, https://doi.org/10.1007/s11614-016-0205-y.  Google Scholar
  34. Krummheuer, A. (2010): Interaktion mit virtuellen Agenten? Realitäten zur Ansicht. Zur Aneignung eines ungewohnten Artefakts, München, https://doi.org/10.1515/9783110510461.  Google Scholar
  35. Luff, P./Nigel, G./Frohlich, D. (eds.) (1990): Computers and Conversation, London.  Google Scholar
  36. Lipsky, M. (1980): Street Level Bureaucracy: Dilemmas of the Individual in Public Services, New York, NY.  Google Scholar
  37. Moore, R. J. /Churchill, E. F./Kantamneni, R. G. P. (2011): Three sequential positions of query repair in interactions with internet search engines, in: CSCW’11: Proceedings of the ACM 2011 conference on Computer Supported Cooperative Work, New York, 415–424, https://doi.org/10.1145/1958824.1958889.  Google Scholar
  38. Moore, R. J./Ducheneaut, N./Nickell, E. (2007): Doing virtually nothing: Awareness and accountability in massively multiplayer online worlds, Computer Supported Cooperative Work (CSCW) 16, S. 265–305, https://doi.org/10.1007/s10606-006-9021-4.  Google Scholar
  39. Rawls, A. W. (2015): Interaction Order: The Making of Social Facts, in: Lawler, E. J./Thye, S. R./Yoon, J. (Eds.), Order on the Edge of Chaos: Social Psychology and the Problem of Social Order, Cambridge, 227–247, https://doi.org/10.1017/CBO9781139924627.013.  Google Scholar
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  41. Seltzer, M./Kullberg, C./Olesen, S. P./Rostila, I. (2001): Listening to the Welfare State. 1st ed., London, New York.  Google Scholar
  42. Sharrock, G./Button, W. (2009): Studies of Work and the Workplace in HCI: Concepts and techniques, Synthesis Lectures on Human-Centered Informatics, 2(1): S. 1–96, https://doi.org/10.2200/S00177ED1V01Y200903HCI003.  Google Scholar
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  44. Tolmie, P./Pycock, J./Diggins, T./MacLean, A./Karsenty, A. (2002): Unremarkable computing, in: CHI ’02: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, New York, NY, 399–406, https://doi.org/10.1145/503376.503448.  Google Scholar
  45. Wooffitt, R. (1994): Applying Sociology: Conversation Analysis in the Study of Human-(Simulated) Computer Interaction1, Bulletin of Sociological Methodology/Bulletin de Méthodologie Sociologique, 43(1): S. 7–33, https://doi.org/10.1177/075910639404300103.  Google Scholar
  46. Zouridis, S./van Eck, M./Bovens, M. (2020): Automated Discretion, in: Evans, T./Hupe, P. (eds), Discretion and the Quest for Controlled Freedom, London, 313–329, https://doi.org/10.1007/978-3-030-19566-3_20.  Google Scholar
  47. Alkhatib, A./Bernstein, M. (2019): Street-Level Algorithms: A Theory at the Gaps Between Policy and Decisions, in: CHI Conference on Human Factors in Computing Systems Proceedings (CHI 2019), New York, NY, Paper 530, S. 1–13, https://doi.org/10.1145/3290605.3300760.  Google Scholar
  48. Amrhein, A./Cyra, K./Pitsch, K. (2016): Processes of Reminding and Requesting in Supporting People with Special Needs: Human Practices as Basis for Modeling a Virtual Assistant?, in: ECAI 2016, Workshop “Ethics in the Design of Intelligent Agents” EDIA, Den Haag, S. 14–23.  Google Scholar
  49. Arminen, I. (2005): Institutional Interaction. Studies of Talk at Work, Aldershot, Burlington.  Google Scholar
  50. Arminen, I./Poikus, P. (2009): Diagnostic Reasoning in the Use of Travel Management System, Computer Supported Coop Work 18, S. 251–276, https://doi.org/10.1007/s10606-008-9086-3.  Google Scholar
  51. Ayaß, R. (2005): Interaktion ohne Gegenüber?, in: Jäckel, M./Mai, M. (Hrsg.), Online-Vergesellschaftung? Mediensoziologische Perspektiven auf neue Kommunikationstechnologien, Wiesbaden, S. 33–49.  Google Scholar
  52. Bergmann, J. R. (1981): Ethnomethodologische Konversationsanalyse, in: Schröder, P./Steger, H. (Hrsg.), Dialogforschung. Jahrbuch 1980 des Instituts für deutsche Sprache, Düsseldorf, S. 9–51.  Google Scholar
  53. Bergmann, J. R./Nazarkiewic, K./Finke, H./Dolscius, D. (2008): „Das gefällt mir goar nicht“ – Trouble Marking als professionelle Kommunikationsleistung im Cockpit beim Auftreten technischer Zwischenfälle, in: Matuschek, I. (Hrsg.), Luft-Schichten. Arbeit, Organisation und Technik im Luftverkehr, Berlin, S. 93–117.  Google Scholar
  54. Bjelic, D. (2019) „Hearability“ versus „Hearership“: Comparing Garfinkel’s and Schegloff’s accounts of summoning phone, Human Studies 42, S. 696–716.  Google Scholar
  55. Böhringer, D./Müller, H./Schröder, J./Schröer, W./Wolff, S. (2012): Den Fall bearbeitbar halten: Gespräche in Jobcentern mit jungen Menschen, Opladen.  Google Scholar
  56. Böhringer, D./Wolff, S. (2010): Der PC als „Partner“ im institutionellen Gespräch. The Computer as a „Partner“ in Institutional Talk, Zeitschrift für Soziologie, 39(3): S. 233–251, https://doi.org/10.1515/zfsoz-2010-0305.  Google Scholar
  57. Brodkin, E. Z./Maston, G. (eds.) (2013): Work and the Welfare State: Street-level Organizations and Workfare Politics, Washington D.C.  Google Scholar
  58. Burrell, J. (2016): How the Machine ‚Thinks‘: Understanding Opacity in Machine Learning Algorithms, Big Data & Society, (June 2016), https://doi.org/10.1177/2053951715622512.  Google Scholar
  59. Conrad, L. (2017): Organisation im soziotechnischen Gemenge: Mediale Umschichtungen durch die Einführung von SAP, Bielefeld.  Google Scholar
  60. Cyra, K./Pitsch, K. (2017): Dealing with ‚Long Turns‘ Produced by Users of an Assistive System: How Missing Uptake and Recipiency Lead to Turn Increments, in: 2017 26th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN), S. 329–334.  Google Scholar
  61. Fisher, C./Sanderson, P. (1996): Exploratory sequential data analysis: exploring continuous observational data, Interactions 3(2), S. 25–34, https://doi.org/10.1145/227181.227185.  Google Scholar
  62. Frohlich, D./Luff, P. (1990): Applying the Technology of Conversation to the Technology for Conversation, in: Luff, P. (ed.), Computers and Conversation, London, S. 187–220.  Google Scholar
  63. Garfinkel, H. (1967): Studies of the Routine Grounds of Everyday Activities, in: ders., Studies in Ethnomethodology, Englewood Cliffs, NJ: Prentice-Hall, S. 35–75 (erstmals in: Social Problems, 11(3), 1964, S. 225–250).  Google Scholar
  64. Garfinkel, H./Lynch, M./Livingston, E. (1981): The work of a discovering science construed with materials from the optically discovered pulsar, Philosophy of the Social Sciences, 11(2): S. 131–158.  Google Scholar
  65. Garfinkel, H. (1981): Das Alltagswissen über soziale und innerhalb sozialer Strukturen, in: Arbeitsgruppe Bielefelder Soziologen (Hrsg.), Alltagswissen, Interaktion und gesellschaftliche Wirklichkeit, Wiesbaden, S. 189–262.  Google Scholar
  66. Garfinkel, H./Wieder, D. L. (1992): Two incommensurable, asymmetrically alternate technologies of social analysis, in: Watson, G./Seiler, R. M. (eds.), Text in Context: Contributions to Ethnomethodology, Newbury Park, CA, S. 175–206.  Google Scholar
  67. Geser, H. (1989): Der PC als Interaktionspartner, Zeitschrift für Soziologie, 18(3): S. 230–243, http://zfs-online.org/index.php/zfs/article/viewFile/2695/2232.  Google Scholar
  68. Goffman, E. (1978): Response Cries, Language, 54(4): S. 787–815.  Google Scholar
  69. Goffman, E. (2009): Interaktion im öffentlichen Raum, Frankfurt am Main.  Google Scholar
  70. Goodsell, C. (1981): The Public Encounter: Where State and Citizen Meet, Bloomington.  Google Scholar
  71. Hansen, H./Kjetil, T./Lundberg, G./Syltevik, L. J. (2018): Digitalization, Street‐Level Bureaucracy and Welfare Users’ Experiences, Social Policy & Administration, 52(1): S. 67–90.  Google Scholar
  72. Heritage, J. (1984): A change-of-state token and aspects of its sequential placement, in: Atkinson, J. M./Heritage, J. (eds.), Structures of Social Action: Studies in Conversation Analysis, Cambridge, U.K., 299–345.  Google Scholar
  73. Hetling, A./Watson, S./Horgan, M. (2014): „We Live in a Technological Era, Whether You Like It or Not“: Client Perspectives and Online Welfare Applications, Administration & Society, 46(5): S. 519–547, http://doi.org/10.1177/0095399712465596.  Google Scholar
  74. Hitzler, S. (2012): Aushandlung ohne Dissens? Praktische Dilemmata der Gesprächsführung im Hilfeplangespräch, Wiesbaden.  Google Scholar
  75. Hitzler, S./Böhringer, D. (2021): „Conversation is simply something to begin with“: Methodologische Herausforderungen durch Videodaten in der qualitativen Sozialforschung am Beispiel der Konversationsanalyse“, Zeitschrift für Soziologie, 50(2): S. 79–95, https://doi.org/10.1515/zfsoz-2021-0007.  Google Scholar
  76. Jefferson, G. (1972): Side sequences, in: Sudnow, D. N. (ed.), Studies in social interaction, New York, NY, 294–333.  Google Scholar
  77. Johnson, J. (1988): Mixing Humans and Nonhumans Together: The Sociology of a Door-Closer, Social Problems, 35(3): S. 298–310, https://doi.org/10.2307/800624.  Google Scholar
  78. Knoblauch, H./Heath, C. (1999): Technologie, Interaktion und Organisation: Die Workplace Studies, Schweizerische Zeitschrift für Soziologie/Revue Suisse de sociologie/Swiss journal of sociology 25(2), S. 163–181.  Google Scholar
  79. Krämer, H. (2016): Die Krisen der Ethnomethodologie. Zur Methodologie und Theorie des Disruptiven bei Harold Garfinkel, Österreichische Zeitschrift für Soziologie, 41: S. 35–56, https://doi.org/10.1007/s11614-016-0205-y.  Google Scholar
  80. Krummheuer, A. (2010): Interaktion mit virtuellen Agenten? Realitäten zur Ansicht. Zur Aneignung eines ungewohnten Artefakts, München, https://doi.org/10.1515/9783110510461.  Google Scholar
  81. Luff, P./Nigel, G./Frohlich, D. (eds.) (1990): Computers and Conversation, London.  Google Scholar
  82. Lipsky, M. (1980): Street Level Bureaucracy: Dilemmas of the Individual in Public Services, New York, NY.  Google Scholar
  83. Moore, R. J. /Churchill, E. F./Kantamneni, R. G. P. (2011): Three sequential positions of query repair in interactions with internet search engines, in: CSCW’11: Proceedings of the ACM 2011 conference on Computer Supported Cooperative Work, New York, 415–424, https://doi.org/10.1145/1958824.1958889.  Google Scholar
  84. Moore, R. J./Ducheneaut, N./Nickell, E. (2007): Doing virtually nothing: Awareness and accountability in massively multiplayer online worlds, Computer Supported Cooperative Work (CSCW) 16, S. 265–305, https://doi.org/10.1007/s10606-006-9021-4.  Google Scholar
  85. Rawls, A. W. (2015): Interaction Order: The Making of Social Facts, in: Lawler, E. J./Thye, S. R./Yoon, J. (Eds.), Order on the Edge of Chaos: Social Psychology and the Problem of Social Order, Cambridge, 227–247, https://doi.org/10.1017/CBO9781139924627.013.  Google Scholar
  86. Sacks, H. (1992): Lectures on Conversation. Volumes I and II, Oxford. Hg. von Gail Jefferson und Emanuel A. Schegloff.  Google Scholar
  87. Seltzer, M./Kullberg, C./Olesen, S. P./Rostila, I. (2001): Listening to the Welfare State. 1st ed., London, New York.  Google Scholar
  88. Sharrock, G./Button, W. (2009): Studies of Work and the Workplace in HCI: Concepts and techniques, Synthesis Lectures on Human-Centered Informatics, 2(1): S. 1–96, https://doi.org/10.2200/S00177ED1V01Y200903HCI003.  Google Scholar
  89. Suchman, L. (1985): Plans and situated actions. The problem of human-machine communication. Xerox, Palo Alto Research Center, Palo Alto CA.  Google Scholar
  90. Tolmie, P./Pycock, J./Diggins, T./MacLean, A./Karsenty, A. (2002): Unremarkable computing, in: CHI ’02: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, New York, NY, 399–406, https://doi.org/10.1145/503376.503448.  Google Scholar
  91. Wooffitt, R. (1994): Applying Sociology: Conversation Analysis in the Study of Human-(Simulated) Computer Interaction1, Bulletin of Sociological Methodology/Bulletin de Méthodologie Sociologique, 43(1): S. 7–33, https://doi.org/10.1177/075910639404300103.  Google Scholar
  92. Zouridis, S./van Eck, M./Bovens, M. (2020): Automated Discretion, in: Evans, T./Hupe, P. (eds), Discretion and the Quest for Controlled Freedom, London, 313–329, https://doi.org/10.1007/978-3-030-19566-3_20.  Google Scholar

Abstract

Between Self-Determination and External Determination: Digital Job Search

In Germany, in particular, public employment service relies on a high degree of automatization and digitalization in the job search process and provides corresponding online search options for citizens. The text explores the question which interactive features this ‘face-to-screen’ encounter reveals. In doing so, the research on street-level bureaucrats, who currently focus on face-to-face encounters, is being expanded. The analysis is based on video recordings of human-machine interaction. Those sequences were mainly analyzed that appeared to that appeared to be problematic. The results point to interactive bias, particularly interaction work on the citizens’ part in such face-to-screen encounters.

Table of Contents

Section Title Page Action Price
Daniela Böhringer: Zwischen Selbst- und Fremdbestimmung: Stellensuche digital 1
Zusammenfassung 1
Abstract: Between Self-Determination and External Determination: Digital Job Search 1
1. Einführung 2
2. Arbeiten an und mit Computeranwendungen 4
3. Datenbasis und methodisches Vorgehen 6
4. Einige Merkmale der „Jobbörse“ der Bundesagentur für Arbeit 9
5. Ergebnisse 1
5.1 Die begrenzte Steuerbarkeit des Systems führt zu Irritationen 1
5.2 „Time-out“ – die Interaktion mit dem Gerät wird auf Eis gelegt 1
6. Diskussion 1
Literatur 1

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