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Exploring New Challenges for Street-Level Bureaucrats through the Implementation of ADM Systems

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  3. Sozialer Fortschritt
  4. Vol. 71, Issue 6–7
  5. pp. 447–464

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Hartmann, K. Exploring New Challenges for Street-Level Bureaucrats through the Implementation of ADM Systems. Sozialer Fortschritt, 71(6–7), 447-464. https://doi.org/10.3790/sfo.71.6-7.447
Hartmann, Kathrin "Exploring New Challenges for Street-Level Bureaucrats through the Implementation of ADM Systems" Sozialer Fortschritt 71.6–7, 2022, 447-464. https://doi.org/10.3790/sfo.71.6-7.447
Hartmann, Kathrin (2022): Exploring New Challenges for Street-Level Bureaucrats through the Implementation of ADM Systems, in: Sozialer Fortschritt, vol. 71, iss. 6–7, 447-464, [online] https://doi.org/10.3790/sfo.71.6-7.447
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Exploring New Challenges for Street-Level Bureaucrats through the Implementation of ADM Systems

Hartmann, Kathrin

Sozialer Fortschritt, Vol. 71 (2022), Iss. 6–7 : pp. 447–464

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Article Details

Publisher Name
Duncker & Humblot
DOI
https://doi.org/10.3790/sfo.71.6-7.447
Language
German
Pages
18
Keywords

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€ 15.90 (incl. local VAT if applicable)

Author Details

Hartmann, Kathrin, TU Kaiserslautern, Chair of Policy Analysis and Political Economy, Postbox 3049, 67653 Kaiserslautern.

References

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Abstract

The implementation of algorithms to inform decision-making has been shown to raise issues of quality, fairness, and accountability. However, the consequences of this technology can only really be understood by focusing on the actors using the technology in their daily working routines. It is therefore crucial to understand how decision-making processes change when algorithms are put into practice and to analyse street-level bureaucrats’ perceptions of these algorithms. This paper addresses this question with a case study on the Austrian algorithm-based decision-making system AMAS, which is designed to assist street-level bureaucrats in the Austrian employment service (AMS) through profiling job seekers.

Table of Contents

Section Title Page Action Price
Kathrin Hartmann: Exploring New Challenges for Street-Level Bureaucrats through the Implementation of ADM Systems 1
Abstract 1
Zusammenfassung: Die Untersuchung neuer Herausforderungen für ‚Street-Level Bureaucrats‘ durch die Implementierung von ADM-Systemen 1
1. Introduction 2
2. Human Motives for Algorithm Aversion and Algorithm Appreciation 3
3. Conducting the Case Study: Methods und Data 6
4. How Decisions are Made: From Structuring the Consulting Processes to Decision-Making in the AMS 7
4.1 ADM Systems in the Public Employment Agency: The Case of AMAS 8
4.2 The ADM Tool AMAS 9
4.3 Putting Actors at Stage 1
5. Conclusion 1
References 1

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