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Exploring Opportunities and Risks in Decision Support Technologies for Social Workers: An Empirical Study in the Field of Disabled People’s Services

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  2. Society & Social Sciences
  3. Sozialer Fortschritt
  4. Vol. 71, Issue 6–7
  5. pp. 489–511

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Schneider, D., Maier, A., Cimiano, P., Seelmeyer, U. Exploring Opportunities and Risks in Decision Support Technologies for Social Workers: An Empirical Study in the Field of Disabled People’s Services. Sozialer Fortschritt, 71(6–7), 489-511. https://doi.org/10.3790/sfo.71.6-7.489
Schneider, Diana; Maier, Angelika; Cimiano, Philipp and Seelmeyer, Udo "Exploring Opportunities and Risks in Decision Support Technologies for Social Workers: An Empirical Study in the Field of Disabled People’s Services" Sozialer Fortschritt 71.6–7, 2022, 489-511. https://doi.org/10.3790/sfo.71.6-7.489
Schneider, Diana/Maier, Angelika/Cimiano, Philipp/Seelmeyer, Udo (2022): Exploring Opportunities and Risks in Decision Support Technologies for Social Workers: An Empirical Study in the Field of Disabled People’s Services, in: Sozialer Fortschritt, vol. 71, iss. 6–7, 489-511, [online] https://doi.org/10.3790/sfo.71.6-7.489
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Exploring Opportunities and Risks in Decision Support Technologies for Social Workers: An Empirical Study in the Field of Disabled People’s Services

Schneider, Diana | Maier, Angelika | Cimiano, Philipp | Seelmeyer, Udo

Sozialer Fortschritt, Vol. 71 (2022), Iss. 6–7 : pp. 489–511

4 Citations (CrossRef)

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Publisher Name
Duncker & Humblot
DOI
https://doi.org/10.3790/sfo.71.6-7.489
Language
German
Pages
23
Keywords

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Author Details

Schneider, Diana, Fraunhofer Institute for Systems and Innovation Research ISI, Competence Center Emerging Technologies, Breslauer Strasse 48, 76139 Karlsruhe.

Maier, Angelika, Bielefeld University, Faculty of Technology, Inspiration 1, 33619 Bielefeld.

Cimiano, Prof. Dr. Philipp, Bielefeld University, Faculty of Technology, Inspiration 1, 33619 Bielefeld.

Seelmeyer, Prof. Dr. phil. Udo, FH Bielefeld University of Applied Sciences, Faculty of Social Sciences, Interaktion 1, 33619 Bielefeld.

Cited By

  1. Handbuch Digitalisierung in Staat und Verwaltung

    Digitalisierung Sozialer Dienste

    Seelmeyer, Udo

    2023

    https://doi.org/10.1007/978-3-658-23669-4_81-1 [Citations: 0]

  2. AI‑based decision support systems and society: An opening statement

    Schneider, Diana | Weber, Karsten

    TATuP - Zeitschrift für Technikfolgenabschätzung in Theorie und Praxis, Vol. 33 (2024), Iss. 1 P.9

    https://doi.org/10.14512/tatup.33.1.9 [Citations: 0]

  3. Impacts of Clinical Decision Support Systems on the Relationship, Communication, and Shared Decision-Making Between Health Care Professionals and Patients: Multistakeholder Interview Study

    Funer, Florian | Schneider, Diana | Heyen, Nils B | Aichinger, Heike | Klausen, Andrea Diana | Tinnemeyer, Sara | Liedtke, Wenke | Salloch, Sabine | Bratan, Tanja

    Journal of Medical Internet Research, Vol. 26 (2024), Iss. P.e55717

    https://doi.org/10.2196/55717 [Citations: 2]

  4. Ensuring Privacy and Confidentiality in Social Work Through Intentional Omissions of Information in Client Information Systems: a Qualitative Study of Available and Non-available Data

    Schneider, Diana

    Digital Society, Vol. 1 (2022), Iss. 3

    https://doi.org/10.1007/s44206-022-00029-9 [Citations: 3]

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Abstract

This paper examines how social care provider professionals could be supported by decision support systems (DSSs) in social care service planning (SSP). Since DSSs are not yet used in Germany, we rely on interviews with social work professionals to explore expectations and fears about DSSs, and how they could be integrated into professional practice. Our findings support three conclusions. First, DSSs providing visualisations of clients’ development are perceived to support decision-making. Second, there is a need for DSSs to support shared decision-making. Finally, it is crucial not to confound technical reliability with professional reliability.

Table of Contents

Section Title Page Action Price
Diana Schneider et al.: Exploring Opportunities and Risks in Decision Support Technologies for Social Workers: An Empirical Study in the Field of Disabled People’s Services 1
Abstract 1
Zusammenfassung: Chancen und Risiken von Entscheidungsunterstützungssystemen für Fachkräfte der Sozialen Arbeit: Ergebnisse einer empirischen Studie für das Feld der Teilhabeplanung für Menschen mit Behinderung 1
1. Introduction 2
2. Approach to Considering Unintended Implications in DSS Development 4
3. Data and Methods 7
4. Results 8
4.1 General Expectations of Social Workers Regarding DSSs in Integration Assistance 8
4.2 Interaction with a Prototype DSS 1
5. Discussion 1
5.1 Clarify Different Perspectives Using Data-Driven DSSs 1
5.2 Promoting the Development of DSSs in (Shared) Decision-Making Processes 1
5.3 De-Mystifying Technical Reliability 1
6. Conclusion 1
Acknowledgements 1
References 1

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